Privacy Policy

NILSAN Solar Solutions (“NILSAN”/“We”/“Us”) is committed to upholding the privacy and security of the information supplied by every person (“User”/“You”) accessing and using any version of the https://nilsansolar.com/ (“Website”). This Privacy Policy explains the manner in which We collect and use User information. By accessing or using the Website, You signify that You have read, understood, and agree to be bound by this Privacy Policy. This Privacy Policy does not apply to information collected from residents of countries other than India.

Your access and use of the Website following any such change constitutes your agreement to follow and be bound by this Privacy Policy, as updated or modified. For this reason, We encourage You to review this Privacy Policy each time You access and use the Website. Your use of the Website and any disputes arising therefrom are subject to this Privacy Policy.

We reserve the right to update or modify this Privacy Policy at any time without prior notice, and such changes shall be effective immediately upon posting the updated or modified Privacy Policy on the Website. We shall not be bound to inform you of any modifications hereof.

On occasion, NILSAN Solar Solutions may offer special programs, activities, events, or promotions (“Programs”) that have unique or additional specific terms, privacy notices, and/or consent forms that explain how any information You provide will be processed in connection with the Programs. You should review the applicable terms before interacting or participating in the Programs.

Personal Information

By registering yourself with us, you authorize us to contact you via email, phone call, WhatsApp, or SMS and offer you our services, imparting product knowledge, and offer promotional offers running on the Website.

We shall collect personal information of the User, by which he/she/it, as a person, can be identified, including without limitation, name, gender, age, date of birth, mobile number, address, email address, any identity proof number, phone number, etc. (“Personal Data” or “Personal Information”) as set forth in clause 3 of this Privacy Policy. It is hereby clarified that:

• While some User information must be mandatorily provided, others are optional, and certain portions of the information shall remain private, and some shall be displayed to other Users; We shall always let the User know which is which.
• Additional information may be gathered during subsequent use of the Website by the User, whenever the User chooses to provide it.

How Does NILSAN Solar Solutions Collect Personal Information?

Certain mandatory information shall be collected at the time of registration on the Website, which is required to enable the User to log in to the Website and for Us to verify the User’s identity; and to safeguard against illegal activities like fraud, cheating, misappropriation, etc., as may be determined by Us; and/or our banking and service partners.

In order to use the facilities and services available on the Website, the User may be required, from time to time, to provide certain additional personal information after registration on the Website, which information shall be collected only upon receiving the User’s express consent.

We may also automatically receive and collect certain information from your participation in NILSAN Solar Solutions programs or contests, industry and associations, and other anonymous information in standard usage logs through the web server, including mobile-identification information obtained from the equivalent of "cookies" sent to the Website, including mobile network information, standard web log information, traffic to and from our Website, tracking inside the Website, and any other available information, from:

• An IP address, assigned to the device used by the User;
• The domain server through which the User accesses the Website and the functions and features therein; and
• The type of device used by the User (“Device”).

It is hereby clarified that such usage information collected is not associated with any Personal Data and is tagged to the unique identifier of a particular Device.

The User may choose to provide Us with access to certain personal information stored by third parties like social networking sites (e.g., Facebook and Instagram). We shall have access to such information to the extent allowed by the User’s privacy settings on that site and the User’s specific authorization.

After obtaining the User’s specific consent to allow the Website to access the User’s SMS inbox, we may collect relevant information from text messages (SMS) received by the Users from providers of services and/or products, that shall enable us to provide better services and products to the Users. We shall only access business messages that originate from alphanumeric senders.

In order to enhance our ability to provide valuable services and experiences to the User, We may:

• Automatically receive, collect, and analyze your location information, which may be accessed through a variety of methods, including, inter alia, GPS, IP address, and cell tower location; and
• Collect information pertaining to your Device and your usage thereof, including, inter alia, the names of the other applications on your mobile Device and how you use them, information about your Device, and information about your use of features or functions on your Device.

Links to Other Websites

Our Website contains links to information on other websites. On websites we do not control, we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Information Collected

We may collect the following information:

• Contact information and preferences (such as name, email address, mailing address, phone number, and emergency contact information);
• Biographical and demographic information (such as date of birth, age, gender);
• Payment-related information we need to complete a transaction (such as credit card number and financial account information);
• Username and password that You may select in connection with establishing an account on our Website;
• Publicly available information;
• Internet activity, such as Your Internet Protocol (“IP”) address, browsing history, Your search history, and information on Your interaction with NILSAN Solar Solutions and our advertisements;
• Device information;
• Geolocation data, e.g., Your physical location or movements.

How Does NILSAN Solar Solutions Use Personal Information?

Generally, NILSAN Solar Solutions may use Your information to:

• Provide Our products and services to You and make them better;
• Develop new products and services;
• Fulfill Your requests;
• Provide customer service and deal with requests, inquiries, complaints, or disputes and other customer care-related activities;
• Send You administrative communications regarding NILSAN Solar Solutions’s products or services;
• Notify You about special promotions or offers that may be of interest to You;
• Invite You to participate in surveys about our products or services;
• Better understand the interests of our customers and visitors who use NILSAN Solar Solutions services;
• Maintain NILSAN Solar Solutions’s online services;
• Evaluate how You and other Users interact with our online services;
• Protect NILSAN Solar Solutions and our Users;
• Secure our online services, including our Website;
• Conduct audits related to our current interactions with You;
• Debug the site and service to identify and repair errors that impair existing intended functionality;
• Defend ourselves in litigation and investigations and to prosecute litigations;
• Comply with our legal and regulatory obligations.

NILSAN Solar Solutions may also use Your information for other purposes disclosed to You from time to time. When You send an email message or otherwise contact NILSAN Solar Solutions through its Website, We may use the information provided by You to respond to Your communication. NILSAN Solar Solutions may also archive such information and/or use it for future communications with You to inform You regarding updates, newsletters, offers, new services, and promotions.

Does NILSAN Solar Solutions Share Personal Information?

NILSAN Solar Solutions may share Your information within the NILSAN Solar Solutions group companies/associates.

We shall not use User information for any purpose other than in connection with the Website. We shall not rent, sell, or share User information and shall not disclose any of the User’s Personal Information to third parties, except:

• Pursuant to obtaining the User’s permission;
• In connection with the services being rendered through the Website;
• To help investigate, prevent, or take action regarding unlawful and illegal activities; suspected fraud, potential threat to the safety or security of any person, violations of NILSAN Solar Solutions’s Terms of Use, or as defense against legal claims;
• In case of special circumstances such as compliance with court orders, requests/orders, notices from legal authorities, or law enforcement agencies that compel us to make such disclosure;
• It forms part of the information We share with advertisers on an aggregate basis.

Cookies and Other Tools

NILSAN Solar Solutions collects information about You by using cookies, tracking pixels, web beacons, and other technologies (collectively, “Tools”). We use this information to better understand, customize, and improve User experience with Our websites, services, and offerings as well as to manage Our advertising.

Your web browser can be set to allow You to control whether You will accept cookies, reject cookies, or notify You each time a cookie is sent to Your browser. If Your browser is set to reject cookies, websites that are cookie-enabled will not recognize You when You return to the website, and some website functionality may be lost.

What Choices Do I Have About How NILSAN Solar Solutions Collects and Uses Information About Me?

Certain NILSAN Solar Solutions services may ask whether You wish to opt-out or opt into Our offers, promotions, and additional services that may be of interest to You.

You may receive notifications and emails from Us on the contact address/es registered with Us. If You no longer wish to receive such materials from Us, You may opt-out by following the instructions included in the notification or email. You may also contact us at info@nilsansolar.com. We will endeavor to comply with Your request as soon as reasonably practicable.

The User may correct or update any information online. In the event of loss of access details, the User may retrieve the same or receive new access details by sending an email to: info@nilsansolar.com.

How Does NILSAN Solar Solutions Secure Information?

NILSAN Solar Solutions will take reasonable steps to protect the security of Your information during transmission from Your computer and/or mobile to our servers, as well as to protect Personal Information in Our possession from unauthorized access, disclosure, alteration, or destruction. However, the confidentiality of information transmitted over the Internet cannot be guaranteed.

We shall use generally accepted industry standards to protect the User information submitted to Us, both during transmission and upon receipt. However, please be advised that no method of transmission over the internet or method of electronic storage is 100% secure.

Website Is Not for Minors

The Website should only be used or accessed by persons who are competent to enter into a legally binding contract under the Indian Contract Act, 1872. If You are a minor (i.e., under the age of 18 years), You may use the Website only with the involvement of Your parent or guardian. NILSAN Solar Solutions does not knowingly collect or use any information from minors.

Third-Party Sites

We may provide links to websites and other third-party content that is not owned or operated by NILSAN Solar Solutions. The websites and third-party content to which we link may have separate privacy notices or policies. NILSAN Solar Solutions is not responsible for the privacy practices of any entity that it does not own or control.

How Can I Contact NILSAN Solar Solutions?

If You have questions about Your information, please contact us by clicking on the “Contact Us” link on the Website or by emailing us at info@nilsansolar.com.

In all communications to NILSAN Solar Solutions, please include the email address used for registration (if applicable), the Website address, or the specific NILSAN Solar Solutions program to which You provided Personal Information and a detailed explanation of Your request. We will do our best to respond to all reasonable requests in a timely manner.

How Will I Know Whether NILSAN Solar Solutions Has Updated This Policy?

NILSAN Solar Solutions shall periodically inform its Users, at least once every year, that in case of non-compliance with the Terms of Use or this Privacy Policy, it has the right to terminate the access or usage rights of the Users to the Website immediately or remove non-compliant information or both, as the case may be.